Terms of Agreement:
We value our bond with customers and encourage everyone to thoroughly understand our Terms and Conditions before proceeding with any purchases. Upholding our commitment towards ensuring customer rights, we offer feasible solutions for refunds, returns, and cancellations. Customers can exercise these options within 24 hours following the purchase. Reach out to us for any requests of this nature via email at bkrtradingcom@gmail.com
Purchasing Options Policy:
As our esteemed customer, you have access to four distinct purchasing options through our website www.globalbkrgroup.com. Payments are accepted conveniently through UnionPay, Visa, or MasterCard credit or debit card:
1. Direct Payment: Customers can directly use their UnionPay, Visa, or MasterCard credit or debit cards for transactions. All prices for purchased items will be clearly detailed and any further charges will be duly calculated. Basic customer information such as name, address, and email will suffice. Our company or supplier will use this information to quickly deliver your ordered products to any location worldwide within a period of 1 to 20 working days.
2. In-Person Purchases for Specific Regions: Catering to customers residing specifically in Cambodia, Lao PDR, or Thailand, we offer the remarkable service of our agencies or suppliers delivering your chosen items in person. This provides you the opportunity to inspect the product’s quality before concluding your purchase. Based on this unique service, our company or supplier will hand-deliver the products directly to your specified address within Cambodia, Lao PDR, or Thailand.
3. Guarantee and Product Warranty: Customers hold the right to claim a product replacement under the situation wherein the received item is damaged within 24 hours of its delivery. An effective communication by email alerting the company about the product’s condition is imperative in such cases. Rest assured, additional fees linked with this process will be shouldered by the company, given that the damaged product is returned to us in the first instance.
4. Place an Order and Confirm Payment: Through this option, customers can effortlessly place an order on our website, www.globalbkrgroup.com, and subsequently confirm their payment using UnionPay, Visa, or MasterCard credit or debit cards. The prices for purchased items will be determined in accordance with the selected products. Basic information, including the customer’s name, address, and email, will be requested. Following the successful transaction, our company or our supplier will promptly dispatch the ordered products, with expected delivery to any global location within a span of 1 to 20 working days.
Payment and Delivery:
All payment transactions must be completed via the mentioned means above, and every purchase is dependent on final confirmation. On the successful receipt of payment and order confirmation, the delivery process will be initiated. Although the delivery period might fluctuate depending on geographical considerations, we are wholly committed to fostering deliveries within our pledged time capacity.
Returns:
In the event of any dissatisfaction with your purchase, we entertain returns conforming to our return policy. Discontented customers can dispatch an email to bkrtradingcom@gmail.com within 24 hours of receipt of the item, citing the valid reason for the return. Do note, all returned items must bear their original condition; acceptance of compromised, damaged, or altered items is unlikely.
Cancellation:
For order cancellations, we request our customers to get in touch with us within 24 hours of placing the order. Cancellation solicitations post the dispatching of products may not be fulfilled and are instead contingent on our return policy.
We cherish your understanding, continued patronage and relentlessly endeavor to offer an exceptionally smooth and rewarding purchasing experience at all times. We are here to assist and thank you for choosing us as your shopping destination.
